Great Lakes Orthodontics



 


 

Shipping Info & Supplies

Shipping To and From Our Laboratory

U.S. Customers:
Great Lakes provides postage paid U.S. Priority mailing supplies for forwarding your cases to our laboratory.  All cases are returned via UPS (United Parcel Service) unless otherwise requested.

U.P.S. 2-Day "On Call" service is also available for traceable forwarding of cases to the laboratory.  An additional fee per box will be added and your case will automatically be returned U.P.S. 2-Day Air at no further expense. The fees charged are substantially less than actual costs and when compared to other commercial laboratories.

Canadian Customers:
When forwarding cases to the laboratory, send them prepaid or billed directly to your office at:

Great Lakes Orthodontics, Ltd.
c/o K & N Customs
1243 Garrison Road  Unit #4
Fort Erie, Ontario L2A 1P2

We will return all cases via UPS World Wide Express.

International Customers:
Cases can be forwarded to the laboratory freight billed directly to your office or prepaid via the courier
of your choice.  If you select U.P.S. Worldwide Express, our standard courier, you may choose the freight collect option on the way bill.  We receive discounts due to Great Lakes' high volume usage with U.P.S.  These discounts for incoming or outgoing freight are passed on to you.

All freight charges, tax, and duty will be applied to your account approximately two weeks after the shipment date.

Free Shipping Supplies

We provide shipping supplies (boxes, packing materials, mailing labels) for forwarding your cases to our laboratory.  Just click on the Supply Request Form link below to e-mail your request, or call us at 800-828-7626 (U.S. & Canada) or 716-871-1161 (Worldwide) Monday - Friday 8:00a.m. to 5:00p.m. (EST).  You may also fax
your request to 716-871-0550.

Supply Request Form

U.S. Customers:
Postage-paid mailing label

Canadian Customers:
Address Label for shipping via courier of your choice

International Customers:
Address Label for shipping via courier of your choice

Packaging Your Case

To assure your case arrives safely and ready to be processed, please follow these guidelines:

  • To prevent damage in transit, completely fill all spaces in shipping container with packing material.
  • Impressions sensitive to moisture content should be wrapped in a damp paper towel and placed in
    a sealed plastic bag if models are not poured immediately.
  • Print doctor's name and patient's name on model backs.
  • Make sure to include a completed prescription form with the case. Please mark the due date one day
    before appointment.
  • Wrap wax bite separately; never ship with wax bite on model.
  • Bite records must not be left between models for shipment to the lab.
  • Dedicated packaging should be considered for brittle materials such as Delar wax.
  • Seal small items in an envelope prior to placing them in the container.
  • Carefully wrap model as shown, folding excess foam or packing material over the occlusion.

In order to view these forms you will need Acrobat Reader installed on your computer which is available as a Free Download here.