Great Lakes Orthodontics

Programs

Appliance Protection Program

Great Lakes understands that appliances may be lost or destroyed through the course of treatment. This obviously creates extra expense for your patient. That's why we created our Appliance Protection Program as
a type of appliance insurance. This program may also be an asset in furthering the growth of your practice. Contact Laboratory Customer Service for more information.

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Master Prescription Program

We know that your technical specifications may vary from our standards. With the Master Prescription Program, we will keep your specifications on file and issue a design number to each. This will assure consistent, accurate fabrication of all your appliance designs. Contact Laboratory Customer Service for more information.

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Appliance Warranty Program

Great Lakes appliance warranty covers:

  • Lifetime warranty on acrylic.  Any appliance fabricated by Great Lakes with Biocryl or Great Lakes acrylic
    will be repaired in case of fracture at no charge with the receipt of the original models (abuse or misuse
    excluded).
  • Lifetime warranty on material defects in every appliance fabricated by Great Lakes
  • 90-day wire repair and expansion screw warranty
  • 90-day warranty on Elastomeric material. A facebow mounting and/or cephalometric tracing are necessary to ensure warranty.
  • Contraindications for use of Elastodontic™ appliances include patients with significant airway restrictions and/or bruxing habits
  • Sleep apnea appliances:  One year warranty on material and a 90-day warranty on clasps, expansion
    screws, and hardware.

If you need to return an appliance, please follow these instructions:

  • Return the appliance, original construction model(s), setup, and bite registration (if applicable). Important:  Warranty is void if original model(s) or bite is not returned.
  • Clearly indicate your reason for return on the reverse side of the "Return Copy" of the packing slip/invoice.

To speak with a laboratory customer service representative:

Phone: 800-828-7626 (U.S. & Canada) or 716-871-1161 (Worldwide)
Hours: Monday - Friday 8:00a.m. to 5:00p.m. (EST)
Email:

labtech@greatlakesortho.com