Orthodontic Laboratory Services

 

Full-service Lab

Great Lakes is a full service orthodontic laboratory. We are a recognized leader in the development and fabrication of orthodontic appliances, TMD splints, and sleep appliances. Our loyal customers rely on us for consistent quality, innovative designs, and technical support. We will fabricate your appliance to your exact specifications, or our experienced design technicians can work with you to create a solution. Our goal is to consistently deliver precision appliances that meet your needs.

We continuously add new and innovative appliance designs to our line. If you do not see a particular appliance in our Online Catalog, or in our Featured Appliances section, please contact us. All Great Lakes appliances are fabricated with strict attention to detail and are guaranteed to be of the highest quality.
 

 

Digital Services

Great Lakes offers highly accurate digital and printed model services for your treatment planning, case presentation, model archiving, and appliance fabrication needs.

Click here for more information.
 
 
♦ Free Consultation Services  Let our technicians and designers help you with selecting an appropriate appliance for your patient, getting the results you want from the Lab, and adjusting and seating your appliance. Click here for contact information.
Our consulting services are at no charge to you.
 
 
♦ Master Rx Program  We know that your technical specifications may vary from our standards. With the Master Prescription Program, we will keep your specifications on file and issue a design number to each. This will assure consistent, accurate fabrication of all your appliance designs.

Click here for more information.
 
 
♦ Online Tracking Our convenient Lab Order Tracking system allows you to track whether your case is open or has shipped, trace your shipped orders, and update your account information.

Register today!
 
 
♦ Resource Center Great Lakes Resource Center is designed to help you…

  Enhance your practice and patient care
  Improve appliance fabrication & productivity
  Identify solutions
  Reach your professional goals

Click here to access instructional videos, downloadable PDFs, literature, RXs, mailing labels, and much more…all located in our FREE Resource Center.
 
 
♦ Training Great Lakes has always been a proponent of continuing education and training. Whether you are interested in mastering the art of appliance fabrication or learning about the latest techniques and products, our experienced professionals can provide you with the knowledge to enhance your practice,
lab or student program.

  Online Training
  Hands-On Training
  University Programs
 
 
♦ Lead Times We request a due date on each prescription and suggest this date be one day prior to the actual appointment date. We will contact you if we are ever unable to meet your requested due date.

Please allow a minimum in house of:
• 5 days for plaster study models
• 5 days for all appliances, except Elastodontic & Positioner appliances,
   which require 5-10 days
• 8 week turnaround for ABO models 

We appreciate advance notice for all RUSH service requests and do charge a premium fee along with appropriate shipping charges where applicable.
Contact Lab Customer Service for all special arrangements.
 

 
♦ Appliance Protection Program Great Lakes understands that appliances may be lost or destroyed through the course of treatment. This obviously creates extra expense for your patient. That's why we created our Appliance Protection Program as a type of appliance insurance. This program may also be an asset in furthering the growth of your practice. Click here for more information.
 
 
♦ Appliance Warranty Program Great Lakes Appliance Warranty covers:

  Lifetime warranty on acrylic. Any appliance fabricated by Great Lakes
    with Biocryl or Great Lakes acrylic will be repaired in case of fracture
    at no charge with the receipt of the original models (abuse or misuse
    excluded).
  Lifetime warranty on material defects in every appliance fabricated by
    Great Lakes
  90-day wire repair and expansion screw warranty
  90-day warranty on Elastomeric material. A facebow mounting
    and/or cephalometric tracing are necessary to ensure warranty.
  Contraindications for use of Elastodontic™ appliances include patients
    with significant airway restrictions and/or bruxing habits
  Sleep apnea appliances: One year warranty on material and a 90-day
    warranty on clasps, expansion screws, and hardware.

If you need to return an appliance, please follow these instructions:


  Return the appliance, original construction model(s), setup, and bite
    registration if applicable). Important: Warranty is void if original model(s)
    or bite is not returned.
  Clearly indicate your reason for return on the reverse side of the
   "Return Copy" of the packing slip/invoice.
 
 

 To speak with a laboratory customer service representative:

 Phone:  800.828.7626 (U.S. & Canada) or 716.871.1161 (Worldwide)
 Hours:  Monday - Friday 8:00a.m. to 5:00p.m. (EST)
 Email:  labcustserv@greatlakesortho.com