Warranty

Equipment Warranty

Great Lakes' warranty covers new equipment for one year against manufacturers' defects.* We also guarantee used equipment for six months and repaired equipment for 90 days. This warranty includes parts and labor at no charge. Great Lakes does not warrant equipment that has been misused, abused, or damaged by fire, water, or dropping.

*Biostar^®/MiniSTAR^® Warranty: The Biostar^® has a five-year warranty and the MiniSTAR^®, a one-year warranty, that covers all parts and service, provided Great Lakes pellets are exclusively used.

Appliance Warranty

Great Lakes appliance warranty covers:

• Lifetime warranty on acrylic. Any appliance fabricated by Great Lakes with Biocryl or Great Lakes acrylic will be repaired in case of fracture at no charge with the receipt of the original models (abuse or misuse excluded).
• Lifetime warranty on material defects in every appliance fabricated by Great Lakes
• 90-day wire repair and expansion screw warranty
• 90-day warranty on Elastomeric material. A facebow mounting and/or cephalometric tracing are necessary to ensure warranty. Contraindications for use of Elastodontic^™ appliances include patients with significant airway restrictions and/or bruxing habits
• Sleep apnea appliances: One year warranty on material and a 90-day warranty on clasps, expansion screws, and hardware.

If you need to return an appliance, please follow these instructions:

• Return the appliance, original construction model(s), setup, and bite registration (if applicable). Important: Warranty is void if original model(s) or bite is not returned.
• Clearly indicate your reason for return on the reverse side of the "Return Copy" of the packing slip/invoice.