Customer Service
Great Lakes takes considerable pride in helping customers achieve their professional goals. Whether it's through our extensive line of high quality, innovative products; our focus on providing precision laboratory services; our cutting-edge training programs; or our dedication to responsive customer service - Great Lakes is committed to meeting and exceeding our customers' expectations.
Technical Assistance
Products
Great Lakes stands behind every product we sell. When you purchase a product from Great Lakes, you are assured of quality as well as free technical advice and support by our knowledgeable staff.
To speak with a product customer service representative:
Phone: 800-828-7626 (U.S. & Canada) or 716-871-1161 (worldwide)
| Hours: | Monday - Thursday from 8:00a.m. to 6:00p.m. (Eastern Standard Time) Friday from 8:00a.m. to 5:00p.m. (Eastern Standard Time) |
or e-mail your question to: prodtech@greatlakesortho.com
Laboratory
Great Lakes brings over 40 years of appliance design and fabrication experience to every case you entrust to us. This extensive experience allows us to follow your design specifications precisely or to discuss the variety of design options available to you.
- Appliance designs and their treatment applications
- Material and retention options for your appliance
- Adjustment and seating guidelines
- Activation and wear time
- Fabrication requirements
You can also consult our online Laboratory catalog for technical information.
To speak with a laboratory customer service representative:
Phone: 800-828-7626 (U.S. & Canada) or 716-871-1161 (worldwide)
| Hours: | Monday - Friday from 8:00a.m. to 5:00p.m. (Eastern Standard Time) |
or e-mail your question to: labtech@greatlakesortho.com
